In view of rising market demands on industrial adhesive application, Baumer hhs in decades of close cooperation with customers has successively expanded its range of both solutions and services. They support customers worldwide in a variety of ways, helping them maintain maximum efficiency in production long-term. As the leading global manufacturer of industrial adhesive application equipment and the associated quality assurance systems, Baumer hhs will be showcasing the options it offers in this sector at drupa 2020 under the slogan: “Baumer hhs – Taking Care of Your Investment”.

“In today’s dynamic market environment, our customers more than ever are looking for strategies to safeguard investments against future uncertainties. And we give them what they need with our high-performance, flexible and reliable equipment and our comprehensive services. We take a holistic approach to service, offering virtually seamless support in the four areas of installation and commissioning, maintenance, technical support, and system optimisation, meaning problem-solving strategies – in other words the complete life cycle of our products from the customer perspective,” says Baumer hhs Service Manager Kai Radon of the company’s broad range of services.

An efficient production process starts with the installation and commissioning of new equipment. Baumer hhs’s service staff, with their high-level expertise, work closely with a customer’s team to lay the foundation for getting a system up and running smoothly. They handle any number of tasks in the process: precision scheduling, effective and low-cost integration of gluing and quality assurance equipment into a customer’s systems and finally targeted training with easy-to-understand documentation for machine operators and production managers. Furthermore, they make sure machine settings are perfectly configured, perform extensive function and integration checks and where necessary adapt systems to specific customer needs. Training is held at the Baumer hhs Solution Centre in Krefeld, Germany, and/or on a customer’s premises and machines.

Baumer hhs’s maintenance services are aimed at ruling out unplanned machine downtimes as far as possible and safeguarding maximum machine efficiency long-term. Service team members competently carry out inspections as well as maintenance and repair work on-site using exclusively OEM spare parts and consumables. They document their work in detailed inspection and maintenance reports, which customers can subsequently personalize with their branding features and submit to their own customers in e.g. the food or pharmaceuticals industries, who increasingly are demanding verified machine maintenance from packaging producers.

When it comes to technical support, the experts at Baumer hhs stand by their customers to resolve problems with machines. Customers can select the level of support they need, such as First Level Support for immediate assistance. Baumer hhs uses the latest technologies in providing this kind of service.

Adhesive application and quality assurance systems from Baumer hhs are durable capital goods, and a lifetime of ten years or more is not unusual. So that these systems can nevertheless keep up with the market’s rising demands on glue application and quality assurance, Baumer hhs offers its customers diverse options for system optimisation. For instance, the company’s specialists help customers upgrade their production systems so they can respond to changing framework conditions, such as new materials or new regulatory requirements. This is where customers benefit greatly from the company’s years of experience in process engineering, including material interactions.

Baumer hhs’s services begin with the competent support provided to customers in the preparatory phase of an investment decision. Its service employees have a reputation worldwide for being particularly responsive to individual customer needs and working with customers to plan for the future.

In addition to its own stand in Hall 6 (Stand A40), Baumer hhs is also participating as an Advanced Partner in the touchpoint packaging special show in Hall 3. While the company exhibits its latest solutions for industrial adhesive application along with the associated quality assurance systems in Hall 6, it will simultaneously be presenting innovative ideas for enhancing sustainability and achieving an eco-friendly, future-oriented packaging production process in Hall 3.